The right to command has a direct relationship with how it is implemented in the organization, so that if the commands are issued but not implemented, the organizational performance is reduced. This study was conducted to provide a Dynamic model for development of staff reception area and is an applied and descriptive-causal study with a mixed approach. The research community is Iranian Public Agencies. After extracting the factors, in two stages using the available sample method, the opinion of 50 experts has been used. In the first stage using interviews, the causal model is designed and in the next step, Delphi technique was used to reach the experts' agreement on the parameters of the flow model. also, a questionnaire was used to collect data to identify the current situation and its validity was confirmed by experts and its reliability was confirmed by Cronbach's alpha (0. 78). data are analyzed in the form of scenario writing based on the systems Dynamics approach and using Vensim. Finally, "increasing commander acceptability with behavioral improvement" was identified as the best scenario and the "improvement of commander characteristics" scenario was identified as a weak scenario. Based on the results, emphasizing the behavioral competencies of managers in their selection can have a significant impact on development of employee reception area.